From crisis to resilience: A proven path to financial stability
When a household is pushed to the limit, the difference between a temporary fix and a fresh start is how quickly and respectfully they can access support.
We believe that a helping hand in a crisis should be the first step towards something more permanent. By providing a single, joined-up approach, we help you move past just 'fixing' an immediate problem to building a real foundation for a more resilient future.
Building trust for over 20 years
Our goal is simple: a future where no one faces essential life challenges alone. For more than 20 years, Charis has worked side-by-side with local authorities, energy providers, housing associations and charities.
125,000+
Fuel vouchers dispatched
5,700+
Household appliances delivered
69,000+
Supermarket vouchers distributed
15,200+
Winter warmth bundles provided
Seeing the person.
Solving the problem.
People and households
We provide a clear, people-focused and tech-enabled path to support people and households, which reviews each situation fairly and provides assistance without judgement.
Local authorities and public sector
Were here to handle the heavy lifting of the Crisis and Resilience Fund, providing a secure, reliable system that allows teams to get the right support to the right people at the right time.
Charities and community groups
We believe time is best spent with the people you support, not buried in paperwork. We take care of the logistics and safety checks, so charities and community groups have more time to spend on the human side of support.
Energy, housing and industry partners
We collaborate closely with partners to identify the gaps in their support schemes, and then provide a seamless way to fulfil these needs. This frees up internal teams, while delivering support with total strategic rigour.
See the Charis Portal in action today:
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What support could look like from crisis to resilience
One example is Joe. A single widowed father to two children under five, living in a household dealing with asthma.
With the challenging Easter break approaching, we supported Joe with a £150 Direct2Account grant allocation that gave them the dignity to decide exactly what was needed most to get through the week. Scheduled energy grants contributions gave him the reassurance that the heating can be kept on, and data support and a school holiday bundle meant the household could stay connected. This gave Joe the breathing space to focus on what matters most - his family.
What support could look like from crisis to resilience
One example is Arthur. An 82-year-old widower living alone, managing mobility issues and determined to stay independent.
It started with two things going wrong at once. Arthur had a fall in the kitchen that knocked his confidence, and then his oven broke, which meant hot meals became hard, and the days started to get smaller. He began skipping proper food, keeping the heating low to save money, and avoiding going out in case he fell again.
We supported Arthur with a new oven, giving him the dignity to deal with what mattered most immediately: replacing the oven so he could cook safely again.
Our support stopped a bad week turning into a downward spiral and gave Arthur the breathing space to recover, eat properly and keep his independence.
What support could look like from crisis to resilience
One example is Nadia. A mum to an 11-year-old, trying to keep school steady while money’s tight and the basics keep slipping.
When Nadia’s hours were cut, the stress landed straight in the kitchen... deciding between topping up the meter or buying what her son needed for school. We supported Nadia with a £150 Direct2Account grant, giving her the dignity to cover what mattered most that week: groceries and travel to school. A scheduled series of energy grants brought reassurance that the heating and hot water wouldn’t drop out mid-week.
It didn’t fix everything overnight but it stopped the spiral, and gave Nadia the breathing space to focus on what matters most: keeping her child learning, safe and okay.
Charis Support Services
At Charis, we guide people through every step of getting the support they need - from first contact right through to lasting impact.
We start by reaching out and helping customers onboard into the right programme, then carefully assess each person's circumstances, needs and vulnerabilities to make sure the support fits.
Our verification process protects both customers and funders, before our team provides welfare guidance and hands-on case handling to get things moving. Whether it's direct allocation of funds to accounts through our FCA accredited partner, delivery of essential products and white goods, or the design and management of bespoke grant programmes, we handle it all - and report clearly on the outcomes so funders can see the difference their support is making.
If you're an organisation looking to deliver meaningful help to the people who need it, or a customer seeking support, we'd love to hear from you.
